We're here to help. Browse the FAQs below or reach out to us directly — we typically respond within 24 hours.
How do I cancel my subscription?
You can manage or cancel your subscription at any time through your device settings. On iOS: Settings → [Your Name] → Subscriptions. On Android: Google Play → Profile → Payments & subscriptions → Subscriptions. Cancellation takes effect at the end of the current billing period.
How do I delete my account and data?
Open the VocaGlance app, go to Settings, and tap Delete Account. This will permanently remove all your vocabulary progress, collections, history, and user data from our servers. This action cannot be undone.
I reinstalled the app — will my progress be restored?
Yes. VocaGlance stores your progress in the cloud using a secure anonymous ID tied to your device. As long as you reinstall on the same device, your vocabulary history, collections, and streaks will be automatically restored.
Why aren't my notifications arriving?
First, make sure notifications are enabled for VocaGlance in your device settings. On iOS: Settings → VocaGlance → Notifications. On Android: Settings → Apps → VocaGlance → Notifications. Also check that the desired notification types are enabled within the app under Settings → Reminders.
How do I request a refund?
Refunds are handled directly by Apple or Google. On iOS, visit reportaproblem.apple.com. On Android, contact Google Play support. If you need additional assistance, email us at nicataliyevbusiness@gmail.com.
What languages does VocaGlance support?
VocaGlance currently supports learning English, Turkish, German, Spanish, French, Italian, and Portuguese. We are actively working on expanding the language library. If you'd like to suggest a language, send us an email.
I found a bug or want to suggest a feature. How do I report it?
We'd love to hear from you! Send us a detailed description of the bug or your feature idea to nicataliyevbusiness@gmail.com. Screenshots or screen recordings are always appreciated.